COVID-19 Update

COVID-19 is a rapidly evolving situation impacting us all and we want to acknowledge that these are trying and uncharted times for everyone.

We want to ensure that we protect the health, wellbeing and safety of our people, our clients and the broader community while managing the broader business implications.

At Resolve Conflict, we have introduced temporary new working arrangements across our offices in Melbourne and Gippsland. While our physical offices will be closed, all of our team members will be working remotely to assist you and all Court hearings and mediations will proceed using various online tools such as Zoom and Microsoft Teams.

During this time, we may be contacted by the following mobile telephone numbers and email addresses:

We will advise of new working arrangements as the situation evolves.

 

What this means for you

We have the capability to provide our clients with a ‘business as usual’ service and are hopeful that any disruption can be managed and kept to a minimum.

All meetings and mediation sessions will now be held remotely via teleconference, Skype or Zoom, unless a face to face meeting is essential and pre-arranged.

There will not be any face to face meetings during this six week period.

Support for clients

We want to assure you all that while working remotely we are committed to maintaining our high-quality client service levels (including confidentiality) at all times. We have tested our systems and infrastructure and we are confident that we can continue to support you as you would expect from us. All of our staff remain accessible via email and phone and are committed to helping you with your needs.

 

Looking ahead

As we continue to monitor the situation and follow advice given by the Government and Department of Health, we will update you should there be any changes in the future.

Thank you for your understanding and we send our best wishes to you, your families and your colleagues in these challenging times.

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