Your ExpectationsClient focusAt Resolve Conflict we are committed to ensuring that your focus is our focus.
We will check in with you regularly and ensure that you are aware of all relevant information.
We will work together with you as a team to ensure that you have the ownership of your matter at every step along the way.
Honest adviceWe will provide open, honest and transparent Family Law advice in regard to the different options available to you, including process choices and the likelihood of success or otherwise of any proposed course of action.
ResponsivenessAs a client of Resolve Conflict we commit to ensure you have our attention, ongoing interest and responsiveness.
We aim to reach a clear understanding with you about deadlines, which we will endeavour to meet and let you know if for some reason we cannot.
We always aim to return phone calls in the same day but if this is not possible a member of our staff will telephone you to advise when we will be able to speak with you.
Budget stewardshipWe know that professional time is expensive and we respect your need to budget for the use of this time. We will commit to working to stay as close to your budget as possible.
If we become aware of any possible deviation we will notify you in advance before further work is undertaken. In appropriate cases we will offer fixed Family Law fees.
ConfidentialityAt Resolve Conflict we understand that we are dealing with sensitive and private matters and your confidentiality will be respected at all times.
Our expectations of youClarityAt Resolve Conflict we want to understand precisely your expectations both of us in our professional roles and of any outcome that you seek to achieve.
It helps us if you can share all information that we need to do our job, including your budget and timeline parameters.
IntegrityWe will act for you ethically and with integrity at all times and we expect the same from you in your dealings with us.
Honest feedbackLet us know how we are doing.
If in your opinion we fall short of your expectations, we welcome the opportunity to discuss these issues with you. It is important for us to hear from you if you feel that your family law matter is not progressing in the way you had expected.
What we owe each otherTrust, respect and fairnessAt Resolve Conflict we will assure you of our very best efforts and our ongoing attention, honesty and respect.
It is important to us to be able to work with you like a partner and to share these values.
We value your business and we will work hard to earn and maintain your confidence.